Service status

Platform availability & incident history

We publish maintenance windows and notable incidents here so you can judge risk around issuance, top-ups, and webhooks. If you see something we have not listed, contact us right away.

All systems— operational

Recent incidents

2025-10-22Resolved

Partner bank data center incident

A small share of card transaction webhooks were delayed by about 15 minutes. No customer funds were lost.

Remediation steps

  • Synced logs with the processor to confirm the webhook backlog cause
  • Enabled a backup reconciliation path to keep card balances aligned
  • Emailed affected customers with a short explanation and next steps
2025-10-10Resolved

Email provider TLS certificate expiry

Short window where risk and top-up confirmation emails failed to send.

Remediation steps

  • Rotated SMTP certificates and added automated renewal reminders
  • Replayed delayed notifications and verified delivery

For policy texts and product updates, open the legal & resources hub.

Questions about an outage? contact@cardopay.app